Step-by-step guide to joining programs

Join programs in 2 simple steps

1

Download the Motion app

2

Find and join program

1

Download Motion app

Download the Motion app on your device using one of the links below.


Download the Motion app on your device using one of the links below.


2

Find and join program

2.1 Search program

After you install the app, you will be welcomed with a screen to join a program. Type "search" and simply search your program by typing the program name on the "By keyword" tab.

If you are already a Motion app user, go to the "Programs" tab and tap on "Add Program".

2.2 Fill out the application form

When joining a program, the app will request you to fill out an application form. Please make sure to answer all the questions truthfully, as the answers you give are sensitive to reject or approve your application.

After you fill out the signup form, the app will check whether you are eligible or not. If your form is accepted by the app, you may continue with the next step, otherwise you will have the chance to appeal the decision within the app.

Congratulations, at this point you have joined the program, please keep reading to complete all the steps!

Depending on your program, you will be required to issue a Visa Reward Card, so you can cash out your rewards. You can read below how to issue your Visa card or how to redeem an eGiftCard.

If you have any issues during the onboarding, please reach out to support@himotion.co

Reward redemptions

Reward redemptions

Virtual Visa

eGiftCards

3

How to Issue and add a Visa Rewards® Card to your device's wallet

3.1 Card issuing

When your application form is accepted, the app will automatically issue a virtual Visa for you. However, notice that the card is not ready to be used yet, as you need to add your card to your device's wallet in order to make payments. Proceed to next step.

3.2 Add card to Wallet app and verify

⚠️ Please follow the guide and add your card to app wallet by:

  1. Copy each of the card details.

  2. Open Wallet app on your phone and paste details.

  3. Verify card through instant sms or call-in option

If you have any trouble at this step, please check the below guides for each platform:

Add card on iOS ↪

Add card on Android ↪

3.3 Verify all the steps

As the last step for joining the program, please make sure you have completed all the steps before continuing, it is important as otherwise you might not be able to enjoy all the benefits of joining the program and make payments.

3.4 Virtual Visa Card balance check and funding

You can check the balance of spendable money on your Virtual Visa card via Programs > [your program name] > Rewards > Card balance.

When you pay with your card, your current Balance is decreased accordingly. Reload your card (as long as you still have Credits available) by tapping on “Add funds” or "Redeem" whenever your card balance is too low.

☕️ Make your first purchase

Once your Virtual Visa is verified, you may tap and pay with the Virtual Visa, just like any other NFC (Near Field Communication) credit card. 

To the right is a typical Apple Wallet app. The silver VI (Virtual Incentives) Virtual Visa is the default credit card in the wallet (you can change this in the Wallet app settings. Note that the VI card in the Wallet is the same card as in the app, but it has a different appearance at the moment.

⚠️ Notes

  • If at the moment of payment the cashier asks you for “debit or credit card”, please choose credit card.

  • If you are requested a debit card PIN number at the point of sale (we’ve heard reports that this sometimes occurs at some merchants), please just press the green button as if there is no PIN.

Virtual Visa

eGiftCards

3

How to Issue and add a Visa Rewards® Card to your device's wallet

3.1 Card issuing

When your application form is accepted, the app will automatically issue a virtual Visa for you. However, notice that the card is not ready to be used yet, as you need to add your card to your device's wallet in order to make payments. Proceed to next step.

3.2 Add card to Wallet app and verify

⚠️ Please follow the guide and add your card to app wallet by:

  1. Copy each of the card details.

  2. Open Wallet app on your phone and paste details.

  3. Verify card through instant sms or call-in option

If you have any trouble at this step, please check the below guides for each platform:

Add card on iOS ↪

Add card on Android ↪

3.3 Verify all the steps

As the last step for joining the program, please make sure you have completed all the steps before continuing, it is important as otherwise you might not be able to enjoy all the benefits of joining the program and make payments.

3.4 Virtual Visa Card balance check and funding

You can check the balance of spendable money on your Virtual Visa card via Programs > [your program name] > Rewards > Card balance.

When you pay with your card, your current Balance is decreased accordingly. Reload your card (as long as you still have Credits available) by tapping on “Add funds” or "Redeem" whenever your card balance is too low.

☕️ Make your first purchase

Once your Virtual Visa is verified, you may tap and pay with the Virtual Visa, just like any other NFC (Near Field Communication) credit card. 

To the right is a typical Apple Wallet app. The silver VI (Virtual Incentives) Virtual Visa is the default credit card in the wallet (you can change this in the Wallet app settings. Note that the VI card in the Wallet is the same card as in the app, but it has a different appearance at the moment.

⚠️ Notes

  • If at the moment of payment the cashier asks you for “debit or credit card”, please choose credit card.

  • If you are requested a debit card PIN number at the point of sale (we’ve heard reports that this sometimes occurs at some merchants), please just press the green button as if there is no PIN.

Virtual Visa

eGiftCards

3

How to redeem a eGiftCard

3.1 eGiftCards intro

When your application form is accepted, you will be able to see the rewards tab in your program. To redeem an eGiftCard, you need to first earn a few Cr. for your activities, but assuming you have some Cr. available, simply tap on 'Redeem' and then 'Next'.

You can also tap on 'History' to view a history of credits earned with your activities.

3.2 Select your desired eGiftCard

On this section you can freely browse and select the Gift Card of your choice.

3.3 Redeem your Cr. for your eGiftCard

Finally, enter the desire amount of Cr. you would like to redeem. Remember Cr. 1 equals to $1 USD.

Once you tap on 'Claim eGiftCard', you will receive an email confirming the transaction and a link to your card.

⚠️ App-use notes

Tracking your trips and earning [green] coins and Credits

You can track a ride by either letting the app track and detect your trip automatically, or manually, by tapping the "Start activity" button.

After recording an activity, a green coin icon appears when your trip has qualified for an activity in the program, meaning it earned you Credits.

If you tap the trip with the green coin (or any trip), a Trip Map is displayed. On the Trip Map, travel modes are Green for biking, Blue for walking, Red for driving.

Reporting app mistakes and trips

If you have an issue with a trip you made (the travel mode is incorrect, the trip really should have earned a coin, etc), tap the 'Report' button to explain the problem. The trip’s data is sent to us with the report so we can assess your issue. If the trip should have been rewarded, we will accredit your account manually after a couple of days.

You may sometimes notice that the Trip Map displays your trip as alternating between biking and walking when you were biking the whole time. We still generally know to comprehend your overall trip as biking.  

Besides via Trip Map > Report, you are also encouraged to submit feedback, suggestions, bugs, and issues via this link: Motion's Feedback & Bug report.

How do we use your data?

Motion is a mobility platform and trip activity tracker app headquartered in Rotterdam, the Netherlands, with customers in Europe, Canada, and the US. This program is a commute incentive program that the app enables.

The Motion app is provided to you by ByCycling International B.V. The app is covered by the California Consumer Privacy Act of 2018 and the European Union General Data Protection Regulation (GDPR). We do not share or sell your personal information without your previous consent. We delete your data when you request account deletion.

We do not share or sale your personal or location data with third parties ever. However, if you participate in this program, the program creator such as your employer or city, may request you to provide information such as, but not limited to: your name, email or home and work address, which is visible to them and is used to verify your eligibility to the program. If you participate in this program, we may share with the program creator information of your participation to the program such as, but not limited to: total and average distance of your activities, total time spent or number of days you are active with the app, total value of rewards redeem, and other statistics, in order for them to provide you with rewards, based on your proven activities. 

We will report anonymized data about the impact and effectiveness of this program, such as, but not limited to: 

  • Number of active users

  • Number of trips

  • Distance traveled

  • Active time spent

  • CO2 emissions saved

  • CO2 emissions emitted

Our reports will never include personally-identifying information like your name, email, home or work address, or mobile number.  

As far as the use of the Visa Rewards card, our full software stack is Payment Card Industry Data Security Standard compliant. By issuing a virtual card, you agree to the terms & Conditions here: https://cardholder.virtualrewardcenter.com/terms/us

Our full privacy policy can be found here: https://himotion.co/privacy-policy. We took pains to create a readable policy document.