Step-by-step guide to joining programs
Join programs in 2 simple steps
1
Download the Motion app
2
Find and join program
2
Find and join program
2.1 Search program
After you install the app, you will be welcomed with a screen to join a program. Type "search" and simply search your program by typing the program name on the "By keyword" tab.
If you are already a Motion app user, go to the "Programs" tab and tap on "Add Program".
2.2 Fill out signup form
When joining a program, the app will request you to fill out an application form. Please make sure to answer all the questions truthfully, as the answers you give are sensitive to reject or approve your application.
After you fill out the signup form, the app will check whether you are eligible or not. If your form is accepted by the app, you may continue with the next step, otherwise you will have the chance to appeal the decision within the app.
That’s it! You have now joined the program, however, see below:
Depending on your program, you will be required to issue a Visa Reward Card, so you can cash out your rewards. You can keep reading below to see how to issue your cards.
If you have any issues during the onboarding, please reach out to support@himotion.co
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How to Issue and add a Visa Rewards® Card to your device's wallet
If your program has Visa Rewards® Card enabled
Card issuing
When your form is accepted the app will automatically issue a virtual Visa for you. However, notice that the card is not ready to be used yet, as you need to add your card to your device's wallet in order to make payments. Proceed to next step.
Add card to Wallet app and verify
⚠️ Please follow the guide and add your card to app wallet by:
Copy each of the card details.
Open Wallet app on your phone and paste details.
Verify card through instant sms or call-in option
If you have any trouble at this step, please check the below guides for each platform:
Verify all the steps
As the last step for joining the program, please make sure you have completed all the steps before continuing, it is important as otherwise you might not be able to enjoy all the benefits of joining the program and make payments.
Extra notes
☕️ Make your first purchase
Once your Virtual Visa is verified, you may tap and pay with the Virtual Visa, just like any other NFC (Near Field Communication) credit card.
To the right is a typical Apple Wallet app. The silver VI (Virtual Incentives) Virtual Visa is the default credit card in the wallet (you can change this in the Wallet app settings. Note that the VI card in the Wallet is the same card as in the app, but it has a different appearance at the moment.
⚠️ Notes
If at the moment of payment the cashier asks you for “debit or credit card”, please choose credit card.
If you are requested a debit card PIN number at the point of sale (we’ve heard reports that this sometimes occurs at some merchants), please just press the green button as if there is no PIN.
Using the App: Virtual Visa Card balance check and funding
You can check the balance of spendable money on your Virtual Visa card via Programs > [your program name] > Rewards > Card balance.
When you pay with your card, your current Balance is decreased accordingly. Reload your card (as long as you still have Credits available) by tapping on “Add funds” or "Redeem" whenever your card balance is too low.
App 'Dashboard': Tracking your trips and earning [green] coins A.K.A Credits
You can track a ride by either letting the app track and detect your trip automatically, or manually, by tapping the "Start activity" button.
After recording an activity, a green coin icon appears when your trip has qualified for an activity in the program, meaning it earned you Credits.
If you tap the trip with the green coin (or any trip), a Trip Map is displayed. On the Trip Map, travel modes are Green for biking, Blue for walking, Red for driving.
App 'Dashboard': Reporting missed trips
Within the Trip Map, if you have an issue (the travel mode is incorrect, the trip really should have earned a coin, etc), tap the Report button to explain the problem. The trip’s data is sent to us with the report so we can latter reward you manually for your activity.
You may sometimes notice that the Trip Map displays your trip as alternating between biking and walking when you were biking the whole time. We still generally know to comprehend your overall trip as biking.
Besides via Trip Map > Report, you are also encouraged to submit feedback, suggestions, bugs, and issues via this link: Motion's Feedback & Bug report.
How do we use your data?
Motion is a mobility platform and trip activity tracker app headquartered in Rotterdam, the Netherlands, with customers in Europe, Canada, and the US. This program is a commute incentive program that the app enables.
The Motion app is provided to you by ByCycling International B.V. The app is covered by the California Consumer Privacy Act of 2018 and the European Union General Data Protection Regulation (GDPR). We do not share or sell your personal information. We delete your data when you request account deletion.
As far as the use of the Visa Rewards card, our full software stack is Payment Card Industry Data Security Standard compliant. By issuing a virtual card, you agree to the terms & Conditions here: https://cardholder.virtualrewardcenter.com/terms/us
We will report anonymized data about the impact and effectiveness of this program:
Number of active users
Number of trips per user per month
Distance traveled
GHG saved
Our reports will never include personally-identifying information like your name, email, street address, or mobile number.
Our 18-page privacy policy can be found here: https://himotion.co/privacy-policy. We took pains to create a readable policy document.